Review moderation policy

We check every review against the same short list of rules. The rules are about content, never about whether a review is positive or negative.

What we always do

• Apply these rules the same way to every review, for every school, whether or not the school is a School Success client or pays for a featured profile.
• Publish negative reviews that follow the rules. A one-star review stays up as long as it meets the same rules as a five-star review.
• Keep a record of every moderation decision and the rule behind it.
• Show reviews in date order, newest first. Payment never changes the order.

Who can write a review

• You must be 18 or older.
• You need a real email address so we can confirm the review came from you. We never publish your email.
• You must have a real connection to the school: current or former parent or guardian, adult student or alum, or staff member. Current or former staff must say so, and we label their reviews.
• One review per person per school. You can update your review later.

Why a review may not be published

We only withhold a review, or part of a review, for one of these reasons:

1. Personal information about someone else. Names of children, or contact details or private information about any person. Naming school leaders by title is fine.
2. Harassment or abuse. Threats, slurs, hate speech, or obscene or sexually explicit content.
3. Discrimination. Content that attacks people based on race, ethnicity, religion, sex, disability or another intrinsic trait.
4. Clearly false or defamatory statements of fact. For example, accusing a named person of a crime with no basis. Opinions about your experience are welcome.
5. Fake or conflicted reviews. Reviews we reasonably believe are fake, written by someone without a real connection to the school, written by staff without disclosure, paid for, or posted by a competing school.
6. Off topic. Content that is not about the school or its programs.
7. Confidential information. Trade secrets or private financial or student records.

If only part of a review breaks a rule, we may ask you to edit it. We do not rewrite reviews.

Schools can respond

A school that has claimed its profile can post one public response to each review. Schools cannot edit or remove reviews. A school can ask us to check a review against these rules, and we apply the same rules we would for anyone.

Report a review

If you think a review breaks these rules, email hello@schoolsuccessmakers.com with the school name and the reason. We respond to every report.

Our relationship with schools

ParentSchoolReview is a School Success project, and School Success sells marketing services to schools. This policy exists so that relationship never shapes which reviews you see. See our full disclosure.